Warranty Administrator

Amsterdam, NY

Full Time

Mid Level

The Warranty Administrator is responsible for communicating with manufacturers and suppliers, and securing replacement parts and repairs for defective merchandise.

Pay: $17-$20/hour (based on experience) + commission potential for$10k-$20k annually

Job Duties:

Review and process warranty submissions in compliance with good accounting practices, company standards and legal requirements
Ensure claim legitimacy and adherence to warranty agreements
Send and monitor return shipment of defective parts, and arrange for the delivery of replacements or receipt of credit
Document and track detail of all transactions, to include dates, responses, payment history and other related information
Ensure claim information and credits are posted accurately and timely, back to warranty schedules, and according to internal accounting procedures
Advise management regularly of any claims which are unusual, aging, or require intervention
Analyze claims denied by the manufacturer/supplier and, if applicable, resubmit them or obtain authorization for cancelation
Provide excellent customer service; answer questions and explain warranty coverage; conduct research and follow up as necessary
Assist coworkers with a variety of departmental projects during busy times
Back-up support for Service Advisors based on the needs of the department as determined by the Service Manager

Qualifications:

High school diploma
1-2 years proven accounting, clerical and data entry experience
Previous warranty experience helpful
RV or Technical knowledge preferred

Competencies:

Ability to structure and process quantitative and qualitative data and draw conclusions
Excellent computer and data entry skills
Working knowledge of dealer software
Detail oriented and well organized
Ability to work in a collaborative team, in a fast-paced environment
Experience in following verbal and written guidelines to perform job functions

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you 18 years of age or older?

Can you work weekends?

Employment eligibility will be verified upon employment. Are you legally eligible for employment in the United States?*

We are a smoke free workplace at all of our locations. Employees are not allowed to smoke or use tobacco-related products on our premises or at any customer location. If selected for a position, can you adhere to this policy?*

Alpin Haus is committed to providing a drug and alcohol-free workplace. If you are selected for a position, do you consent to a urine sample collection and testing for controlled substances?*

All positions require criminal history and background screening. Having a criminal record does not automatically disqualify an applicant. Do you agree to this screening if selected for a position?*

If hired, do you consent to random drug testing?*

Have you been previously employed by this organization?*

If yes, please indicate the dates and duration of employment.

What is your current employment situation?*

If employed, how long have you been at your current job?

What is the major reason you are looking for a new job?*

When are you available to start work?*

If you were referred to this position, who referred you?

Human Check*

Submit Application