Pool Customer Service Advisor

Amsterdam, NY

Full Time

Pools/Spas

Entry Level

"EVERYONE IS FAMILY IN OUR HAUS"

Company Vision

Bringing family and friends together to have fun and create memories.

The Pool Customer Service Advisor provides friendly and efficient service to customers by receiving and following upon customer repair orders for pools and spas. The position also prepares bills and accepts customer payments for services provided.

Pay: $16-22/hour

Schedule: Monday-Friday 9:00am - 6:00pm with occasional Saturdays

Job Duties:

Responding to phone calls by actively listening to the customer's description of their needed repairs and helping them to determine the best channel for service
Preparing customer repair orders and maintaining the customer relationships through communication and updating them on their services
Verifying warranty and service contract coverage, also interacting with insurance and contract companies.
Bill customers and receiving payment for services
Assisting the retail floor in the ski/pool shop during slow times and in the off season

Qualifications:

1 year experience in the customer service role
High School Diploma
Ability to listen insightfully and convey information verbally and in writing
Excellent computer and data entry skills
Some knowledge of pools, spas and skiing helpful but not required.

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Employment eligibility will be verified upon employment. Are you legally eligible for employment in the United States?*

We are a smoke free workplace at all of our locations. Employees are not allowed to smoke or use tobacco-related products on our premises or at any customer location. If selected for a position, can you adhere to this policy?*

Alpin Haus is committed to providing a drug and alcohol-free workplace. If you are selected for a position, do you consent to a urine sample collection and testing for controlled substances?*

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