Marine and Powersports Service Advisor

Amsterdam, NY

Full Time

Mid Level

"EVERYONE IS FAMILY IN OUR HAUS"

Turn Your Passion for Powersports into a Rewarding Career! We're looking for a Marine and Powersport Service Advisor who thrives on customer interaction, problem-solving, and keeping boats and snowmobiles running smoothly. If you have strong communication skills, enjoy a fast-paced environment, and want to be part of a team that brings people together for adventure, apply today!

Company Vision
Bringing family and friends together to have fun and create memories.

Mission
The Marine and Powersport Service Advisor provides excellent service to customers by coordinating maintenance and repairs to their boat or snowmobile, and by suggesting supplemental services, parts and accessories for purchase.

Schedule: Monday - Friday 8:00am - 5:00pm, every other Saturday 9:00am - 1:00pm

Pay: $20/hour plus weekly commission

Job Duties:

Ascertain need for repairs and services by actively listening to customer's description of symptoms, clarifying description of problems, and reviewing prior maintenance records
Perform walk around inspections on units to assess damage, repair needs, and opportunities for upselling services and accessories
Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies in compliance with good accounting practices, company standards and legal requirements
Develop estimates by costing materials, supplies, and labor, and calculate customer's payment
Prepare work orders and match technicians to jobs; maintain records of all transactions, corrective actions planned, and technician work order status
Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval, documenting interactions, and answering questions and concerns
Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications to gain knowledge of parts inventory
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Qualifications:

High school diploma
1 year experience in a customer service role
1-2 years proven accounting, clerical and data entry experience
General knowledge or use of boats and snowmobiles helpful

Skills:

Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions
Ability to listen insightfully and to convey information verbally and in writing
Ability to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgeting
Excellent computer and data entry skills
Working knowledge of dealer software
Ability to work in a collaborative team, in a fast-paced environment, and establishes collaborative working relationships with peers and staff

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We are a smoke free workplace at all of our locations. Employees are not allowed to smoke or use tobacco-related products on our premises or at any customer location. If selected for a position, can you adhere to this policy?*

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