RV Service Manager

Oak Ridge, NJ

Full Time

Experienced

The Service Manager supervises the services provided by Advisors, Technicians, and Warranty Administrators, to ensure the prompt, accurate, and efficient completion of customer vehicle and RV warranty and repair work.

Pay: $45,000-$100,000 annually

Job Duties:

Provide regular communication and leadership to staff through daily and weekly collaborative
meetings and group huddles
Monitor Service Technician billable vs. payable service hours daily and strive continuously to
improve work flow and proficiency of staff
Oversee profit and loss reports to monitor labor and supply cost, and to attain the highest possible
gross profit margin; observe trends and set monthly goals
Manage unusual and/or aging warranty claims that have escalated beyond Warranty
Administrator’s authority
Post Technician and Detailer production daily for payroll purposes; make corrections and review
weekly to ensure timely and accurate payment to employee
Perform detailed review of repair orders to monitor level of Service Advisor efficiency; take action
as necessary
Explore and implement change to enhance organization reputation and add value to job
accomplishments

Supervisory Responsibilities:

This position supervises the Service Advisors, Warranty Administrator, and the Receptionist. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

Qualifications:

High school diploma
Combined 5 years of experience in customer service and a mid-level management/leadership role
2 years of experience in vehicle and/or RV service industry preferred
General knowledge of, or experience with RV equipment and accessories helpful

Job Skills:

Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions, and to effectively coach people to improve performance
Good math, computer and data entry skills
Ability to adjust to changing priorities through efficient and productive planning, organizing,
scheduling, and budgeting
Effectively reaches out to peers and cooperates with management team to establish collaborative
working relationships

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